Customer Service Representative

3 weeks ago


Crawley, West Sussex, United Kingdom Tesco Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Tesco team as a Store Colleague. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities

  • Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to maintain a clean and organized store environment, ensuring high standards of presentation and display.
  • Process transactions accurately and efficiently, handling cash, card payments, and other payment methods.
  • Contribute to stock management, including receiving and storing stock, and maintaining accurate inventory levels.
  • Participate in visual merchandising and store displays, ensuring a visually appealing and engaging shopping environment.
  • Support colleagues during peak periods, working together to meet customer demand and achieve sales targets.
  • Stay up-to-date with product knowledge, including promotions, prices, and product information.
  • Adhere to company policies and procedures, maintaining a safe and secure working environment.

What We Offer

  • A competitive hourly rate, with opportunities for pay increases and bonuses.
  • A comprehensive training program, equipping you with the skills and knowledge to succeed in your role.
  • A supportive and inclusive work environment, with opportunities for career progression and development.
  • A range of benefits, including discounts on Tesco products, access to employee discounts, and a pension scheme.
  • A fun and dynamic work environment, with opportunities to work with a diverse and talented team.

Requirements

  • A passion for delivering exceptional customer service and a commitment to meeting customer needs.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • A flexible and adaptable approach, with the ability to work varied shifts, including weekends and holidays.
  • A basic understanding of retail operations and procedures, with a willingness to learn and develop your skills.
  • A commitment to maintaining a safe and secure working environment, adhering to company policies and procedures.


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