Helpdesk and IT Service Manager

3 weeks ago


Tiverton, Devon, United Kingdom Franklin Bates Limited Full time

This is an excellent opportunity for an experienced Service Delivery Manager to join a leading B2B retailer as they continue to grow and expand their operations.

About the Role

As a Service Delivery Manager, you will be responsible for managing/leading a team of talented 1st & 2nd line Support, ensuring smooth and efficient service delivery.

Key Responsibilities
  • Managing a team of support specialists.
  • Ensuring timely resolution of incidents and requests.
  • Developing and implementing processes to improve service delivery.
Requirements
  • At least 5 years of experience in a similar role.
  • Strong knowledge of ITIL practices.
  • Familiarity with ERP, Supply Chain, WMS systems is desirable.
Salary and Benefits

The salary for this position is approximately £45,000 (dependent on experience).

Our client offers a dynamic and innovative work environment, promoting collaboration and growth.


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