National Accounts Coordinator

2 days ago

Edinburgh, Edinburgh, United Kingdom Carrier Full time
Job Title: National Accounts Coordinator

We are seeking a highly skilled and motivated National Accounts Coordinator to join our team at Carrier. As a National Accounts Coordinator, you will be responsible for providing administrative and sales support in our depot in Livingston.

Key Responsibilities:
  • Creation and management of enquiries from both existing and new clients and recording information regarding customers account and the equipment required.
  • Providing a high level of sales support by ensuring all enquiries are responded to in an efficient, professional and timely manner.
  • Opening up new customer/supplier accounts through Carrier Portals & completing MK Denial process.
  • Generating hire & sales quotations.
  • Processing customer sales/hire purchase orders whilst liaising with depots/rehire partners on availability of equipment. Organising transport in line with customers timelines.
  • Communicating with the customer to ensure they are satisfied with the items they have on hire, PO management, other opportunities with the customer.
  • Processing any equipment exchanges, ensuring any losses/damages are reported to the customer following our processes & timelines. Following our scrap/disposal process for these.
  • Dealing with managing and resolving invoice queries including processing suspension requests.
  • Running & check pre-invoice reports ahead of month end to capture and resolve any anomalies.
  • On-hire and off-hire documentation, processes and procedures, including the allocation of equipment and the production and delivery of dispatch notes.
  • Following all quality process and prepare/participate on all external and internal quality audits.
  • Seeking out business opportunities to meet company targets.
  • Managing a database to high level of accuracy to ensure targeted marketing activity can take place.
  • Liaise effectively with all departments within Carrier Rental Systems to ensure customer requirements are met (100% Client Satisfaction).
Requirements:
  • Have previous administrative / sales experience (ideally in Rental Sector),
  • Have proactive approach focused on customers
  • Have result-driven attitude
  • Be communicative with excellent telephone manner,
  • Have very good command of MS Office,
  • Be self motivated, open for development;
  • Have great time management and organizational skills.
Benefits:
  • Salary based on candidate's experience
  • Generous pension scheme
  • Stable working hours from Monday to Friday (8-5pm)
  • Paid sick leave
  • 25 days of holidays + bank holidays
  • Necessary trainings

We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We are a company of innovators and problem-solvers who are united by our vision, values and culture.

At Carrier, you're joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet – and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by our vision, values and culture.

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