Night Porter

1 week ago


Saint Neots, Cambridgeshire, United Kingdom Longhurst Group Full time

About the Role

We are seeking a dedicated and caring individual to join our team as a Night Porter at Longhurst Group. As a Night Porter, you will play a vital role in ensuring the safety and well-being of our customers, providing support and guidance to help them achieve their goals.

Key Responsibilities

  • Build and maintain relationships with customers and external agencies to promote general wellbeing and social interaction.
  • Offer assistance to customers and colleagues, including telephone support, monitoring of CCTV, and attendance at other services when needed.
  • Support customers in understanding and managing their tenancy, maximising their income, paying rent and utilities, and using available facilities.
  • Carry out and record hourly security checks of the building.
  • Ensure the security surveillance equipment is working efficiently and report any faults.
  • Help customers understand the responsibilities of holding their licence agreement, including keeping the property clean and tidy, not causing a nuisance to neighbours, and paying rent.

What We Offer

  • Up to 26 days annual leave (pro rata based on contracted hours)
  • Life Cover of three times your annual salary (as part of pension scheme membership)
  • Membership of our Health Care Cash Plan, including Employee Assistance programme and DoctorLine
  • Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
  • Free access to financial education service, supporting with personalised financial information on a range of topics
  • Free Eye Tests
  • Free flu vaccinations
  • Investment in your personal development through our extensive learning and development opportunities
  • Professional subscription for membership fees relating to your role, paid for by us
  • Family friendly, carers leave plus other paid leave
  • Long Service Awards
  • Carers Networking Group and resources to support Unpaid Carers

Requirements

  • Experience and understanding of professional boundaries when working with a vulnerable customer group
  • Ideal experience managing anti-social and challenging behaviours
  • Good administration skills with an eye for detail and ability to write clear and concise diary logs/incident reports

Working with Us

We are committed to safeguarding, promoting the welfare of adults with care and support needs, and expect all colleagues and volunteers to share this commitment. This position is subject to a DBS Check.

We are an equal opportunities' employer, committed to the equal treatment of all current and prospective employees, and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We pride ourselves on looking after our colleagues and as part of our commitment, we are an Employer for Carers and welcome applications from individuals with additional unpaid caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Longhurst Group.


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