Christmas Customer Service Representative

3 weeks ago


London, Greater London, United Kingdom Fortnum & Mason Full time

At Fortnum & Mason, we're seeking a skilled Customer Service Advisor to join our team for the holiday season. Our Head Office is located in the heart of London, offering a unique blend of culture, shopping, and entertainment.

This is a fast-paced administrative role that requires excellent communication skills, strong IT abilities, and a friendly telephone manner. As a Customer Service Advisor, you'll be responsible for handling phone sales, managing customer orders, and providing exceptional service.

Key Responsibilities:

  • Phone Sales: Confidently take sales calls and handle customer inquiries
  • Customer Order Management: Manage customer orders, resolve issues, and provide aftercare
  • Communication: Demonstrate excellent communication skills, with a friendly and attentive telephone manner
  • IT Skills: Familiarity with Microsoft Office, particularly Microsoft Excel
  • Teamwork: Collaborate with colleagues to achieve team goals

What We Offer:

As a Customer Service Advisor at Fortnum & Mason, you'll enjoy a dynamic and supportive work environment. We're committed to developing your career and nurturing your talent, regardless of age, disability, or background. Our team is passionate about delivering exceptional service and exceeding client expectations.



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