Christmas Customer Service Representative
4 weeks ago
Customer Service Role at Fortnum & Mason
We are seeking a skilled Customer Service Advisor to join our team at Fortnum & Mason during the peak season. As a key member of our Customer Services team, you will be responsible for providing exceptional service to our clients through multiple channels.
Key Responsibilities:
- Deliver outstanding customer service through phone, email, and other communication channels
- Manage customer orders, resolve issues, and provide aftercare support
- Work collaboratively with the team to achieve sales targets and exceed client expectations
- Utilize Microsoft Office, particularly Microsoft Excel, to manage data and reports
- Adapt to a fast-paced environment and prioritize tasks effectively
Requirements:
- Excellent communication and interpersonal skills
- Experience in handling phone sales and customer service
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Proficiency in Microsoft Office, particularly Microsoft Excel
About Fortnum & Mason
We are committed to delivering exceptional service to our clients and are looking for a dedicated and customer-focused individual to join our team. If you are a motivated and enthusiastic customer service professional, we encourage you to apply for this exciting opportunity.
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