Christmas Customer Service Representative

4 weeks ago


London, Greater London, United Kingdom Fortnum & Mason Full time

Customer Service Role at Fortnum & Mason

We are seeking a skilled Customer Service Advisor to join our team at Fortnum & Mason during the peak season. As a key member of our Customer Services team, you will be responsible for providing exceptional service to our clients through multiple channels.

Key Responsibilities:

  • Deliver outstanding customer service through phone, email, and other communication channels
  • Manage customer orders, resolve issues, and provide aftercare support
  • Work collaboratively with the team to achieve sales targets and exceed client expectations
  • Utilize Microsoft Office, particularly Microsoft Excel, to manage data and reports
  • Adapt to a fast-paced environment and prioritize tasks effectively

Requirements:

  • Excellent communication and interpersonal skills
  • Experience in handling phone sales and customer service
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office, particularly Microsoft Excel

About Fortnum & Mason

We are committed to delivering exceptional service to our clients and are looking for a dedicated and customer-focused individual to join our team. If you are a motivated and enthusiastic customer service professional, we encourage you to apply for this exciting opportunity.



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