Senior Customer Support Specialist

2 days ago

Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

About the Role

Kerridge Commercial Systems, a leading provider of business management solutions, is seeking a highly skilled Senior Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring our customers receive exceptional support and service.

Key Responsibilities:

  • Customer Support
    • Provide timely and effective support to customers via various channels, including email, phone, and chat.
    • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Product Expertise
    • Develop and maintain in-depth knowledge of our products and services.
    • Stay up-to-date with product updates, releases, and enhancements.
  • Process Improvement
    • Identify areas for process improvement and implement changes to enhance customer satisfaction and support efficiency.
  • Collaboration and Communication
    • Work closely with cross-functional teams, including sales, marketing, and product development.
    • Communicate effectively with customers, colleagues, and management to ensure seamless support and service.

Requirements:

  • 2+ years of experience in customer support or a related field.
  • Proven track record of providing exceptional customer support and service.
  • Strong product knowledge and ability to learn quickly.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About Kerridge Commercial Systems

Kerridge Commercial Systems is a leading provider of business management solutions for distributors, suppliers, resellers, wholesalers, and merchants. Our mission is to design, implement, and support high-performance systems that enable our customers to source effectively, stock efficiently, sell profitably, and service competitively.

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