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Support Operations Manager

2 months ago


Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

About the Role

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Kerridge Commercial Systems. As a key member of our support team, you will be responsible for ensuring our customers receive exceptional support and service.

Key Responsibilities

  • Provide timely and effective support to customers via our support helpdesk and chat facilities
  • Act as a trusted advisor to customers, resolving issues and delivering a quality customer experience
  • Escalate complex support queries to technical teams and communicate updates to customers
  • Maintain accurate records of customer interactions and support requests
  • Develop and maintain in-depth knowledge of our products and services

Requirements

  • 2+ years of experience in customer success or support roles within a Software-as-a-Service (SaaS) business
  • Proactive and self-motivated approach with strong problem-solving skills
  • Excellent communication and interpersonal skills, with the ability to empathize with customers
  • A firm understanding of customer success processes and objectives
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Flexible working arrangements, including remote work options
  • A dynamic and supportive team environment
  • Access to cutting-edge technology and tools

About Us

Kerridge Commercial Systems is a leading provider of business management solutions for distributors, suppliers, resellers, wholesalers, and merchants. Our mission is to design, implement, and support high-performance systems that enable our customers to source effectively, stock efficiently, sell profitably, and service competitively.