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Support Operations Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Kerridge Commercial Systems. As a key member of our support team, you will be responsible for ensuring our customers receive exceptional support and service.
Key Responsibilities
- Provide timely and effective support to customers via our support helpdesk and chat facilities
- Act as a trusted advisor to customers, resolving issues and delivering a quality customer experience
- Escalate complex support queries to technical teams and communicate updates to customers
- Maintain accurate records of customer interactions and support requests
- Develop and maintain in-depth knowledge of our products and services
Requirements
- 2+ years of experience in customer success or support roles within a Software-as-a-Service (SaaS) business
- Proactive and self-motivated approach with strong problem-solving skills
- Excellent communication and interpersonal skills, with the ability to empathize with customers
- A firm understanding of customer success processes and objectives
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Flexible working arrangements, including remote work options
- A dynamic and supportive team environment
- Access to cutting-edge technology and tools
About Us
Kerridge Commercial Systems is a leading provider of business management solutions for distributors, suppliers, resellers, wholesalers, and merchants. Our mission is to design, implement, and support high-performance systems that enable our customers to source effectively, stock efficiently, sell profitably, and service competitively.
