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Customer Success Manager
2 months ago
We are seeking a highly motivated and experienced Customer Success Manager to join our team at Kerridge Commercial Systems. As a key member of our customer success team, you will be responsible for ensuring our customers achieve maximum value from our software solutions.
Key Responsibilities- Develop and implement customer success strategies to drive business growth and retention.
- Work closely with customers to understand their business needs and provide tailored solutions to meet their objectives.
- Collaborate with internal teams to ensure seamless onboarding and training for new customers.
- Conduct regular health checks to identify areas for improvement and provide proactive support to customers.
- Develop and maintain strong relationships with customers to drive long-term loyalty and retention.
- Stay up-to-date with industry trends and best practices to ensure our customers receive the latest insights and expertise.
- 2+ years of experience in customer success or a related field.
- Proven track record of driving business growth and retention through customer success strategies.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive team environment.
- Flexible working arrangements to support work-life balance.