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Customer Success Manager

2 months ago


Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Kerridge Commercial Systems. As a key member of our customer success team, you will be responsible for ensuring our customers achieve maximum value from our software solutions.

Key Responsibilities
  • Develop and implement customer success strategies to drive business growth and retention.
  • Work closely with customers to understand their business needs and provide tailored solutions to meet their objectives.
  • Collaborate with internal teams to ensure seamless onboarding and training for new customers.
  • Conduct regular health checks to identify areas for improvement and provide proactive support to customers.
  • Develop and maintain strong relationships with customers to drive long-term loyalty and retention.
  • Stay up-to-date with industry trends and best practices to ensure our customers receive the latest insights and expertise.
Requirements
  • 2+ years of experience in customer success or a related field.
  • Proven track record of driving business growth and retention through customer success strategies.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive team environment.
  • Flexible working arrangements to support work-life balance.