Telecoms Billing Team Lead
7 days ago
Salary: £60,000 - £80,000 per annum (dependent on experience)
About Kasmir AssociatesKasmir Associates is a leading telecoms company seeking an experienced Telecoms Billing Team Lead to join their team in Stamford Hill. As a key member of the leadership team, you will be responsible for managing the telecoms billing process, leading a team of six billing specialists, and ensuring compliance with industry regulations.
Key Responsibilities- Billing Operations Management:
- Oversee the end-to-end telecoms billing process using aBillity.
- Ensure timely and accurate invoice generation for all services.
- Maintain data in the billing system tailored to business needs.
- Monitor customer usage and alerting procedures.
- Manage CDR imports for all billing suppliers.
- Lead and mentor a team of six billing specialists.
- Provide training on billing processes and the aBillity platform.
- Foster a collaborative and high-performance team environment.
- Collaborate with Finance and Credit Control to streamline processes.
- Analyse billing data to identify trends and discrepancies.
- Generate regular and ad-hoc reports for management and stakeholders.
- Prepare monthly reports and enhance reporting methodologies.
- Produce dealer and staff commissions reports.
- Address and resolve customer billing inquiries promptly.
- Collaborate with sales and support teams for a seamless billing experience.
- Maintain high levels of customer satisfaction through effective communication.
- Liaise with Credit Control to address outstanding issues.
- Ensure compliance with industry regulations and company policies.
- Implement billing controls to prevent errors and fraud.
- Review existing processes to standardize, simplify, and automate.
- Telcoms/telecommunications industry experience – essential
- Team management experience within billing– essential
- Knowledge of aBillity billing system is desirable
- Able to commute to Stamford Hill on a daily basis
- Private healthcare after probation
- Heavy discount on mobile phones and products
- Variety of options on holiday entitlement
- Flexible working hours (9.30 - 6 pm or 9.00 - 5.30 pm Monday to Friday)
- Extensive career progression
- Free parking
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