Telecoms Billing Team Lead

7 days ago


Stamford Hill, United Kingdom Kasmir Associates Full time
Job Title: Telecoms Billing Team Lead - Stamford Hill

Salary: £60,000 - £80,000 per annum (dependent on experience)

About Kasmir Associates

Kasmir Associates is a leading telecoms company seeking an experienced Telecoms Billing Team Lead to join their team in Stamford Hill. As a key member of the leadership team, you will be responsible for managing the telecoms billing process, leading a team of six billing specialists, and ensuring compliance with industry regulations.

Key Responsibilities
  1. Billing Operations Management:
  • Oversee the end-to-end telecoms billing process using aBillity.
  • Ensure timely and accurate invoice generation for all services.
  • Maintain data in the billing system tailored to business needs.
  • Monitor customer usage and alerting procedures.
  • Manage CDR imports for all billing suppliers.
Team Leadership:
  • Lead and mentor a team of six billing specialists.
  • Provide training on billing processes and the aBillity platform.
  • Foster a collaborative and high-performance team environment.
  • Collaborate with Finance and Credit Control to streamline processes.
Data Analysis and Reporting:
  • Analyse billing data to identify trends and discrepancies.
  • Generate regular and ad-hoc reports for management and stakeholders.
  • Prepare monthly reports and enhance reporting methodologies.
  • Produce dealer and staff commissions reports.
Customer Support:
  • Address and resolve customer billing inquiries promptly.
  • Collaborate with sales and support teams for a seamless billing experience.
  • Maintain high levels of customer satisfaction through effective communication.
  • Liaise with Credit Control to address outstanding issues.
Compliance and Audit:
  • Ensure compliance with industry regulations and company policies.
  • Implement billing controls to prevent errors and fraud.
  • Review existing processes to standardize, simplify, and automate.
Requirements
  • Telcoms/telecommunications industry experience – essential
  • Team management experience within billing– essential
  • Knowledge of aBillity billing system is desirable
  • Able to commute to Stamford Hill on a daily basis
Benefits
  • Private healthcare after probation
  • Heavy discount on mobile phones and products
  • Variety of options on holiday entitlement
  • Flexible working hours (9.30 - 6 pm or 9.00 - 5.30 pm Monday to Friday)
  • Extensive career progression
  • Free parking


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