Customer Service Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Total Training Provision Full time
Job Title: Customer Service Practitioner

At Total Training Provision, we're seeking a highly skilled Customer Service Practitioner to join our team. As a key member of our Service Operations team, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Process provisioning activities, including lines and connectivity, with precision and attention to detail.
  • Submit number ports and perform associated administrative tasks with ease.
  • Manage and process additional work requests using our ticket-based CRM system.
  • Liaise and coordinate with carriers and suppliers to ensure seamless service delivery.
  • Support and maintain relationships with internal teams to drive business success.
  • Update and maintain provisioning documentation and systems to ensure accuracy and efficiency.
  • Provide regular communication and support to customers via email and telephone.
  • Carry out customer service tasks to support the wider team when needed.
Requirements:
  • Stay up-to-date with current industry trends in the Internet, Telecoms, and IT industries.
  • Be willing to learn and adapt to new technologies and processes.
  • Dedicate yourself to providing an exceptional customer experience.
  • Possess excellent written and verbal communication skills.
  • Demonstrate good attention to detail and accuracy in your work.
  • Use initiative and manage your workload effectively to meet deadlines.
  • Display a 'can-do' attitude and a willingness to go above and beyond.
Competencies:
  • Professionalism: Approach others with tact and respect, managing expectations and treating others with consideration.
  • Teamwork: Balance team and individual responsibilities, giving and welcoming feedback, and contributing to a positive team spirit.
  • Problem-solving: Identify and resolve problems in a timely manner, gathering and analyzing information skillfully, and developing alternative solutions.
  • Technical skills: Commit to being knowledgeable and up-to-date within relevant technologies, sharing expertise and knowledge with others.
  • Time Management: Prioritize and plan your workload with high efficiency, meeting deadlines and driving team success.
Core Competencies:
  • Engaging: Work with diverse teams, getting the best from them, and creating a fun and relaxed work environment.
  • Disciplined: Meet tight timelines, drive the team to success, and maintain a disciplined approach to work.
  • Down to Earth: Be straightforward and grounded, with a no-nonsense approach to work.
  • Friendly: Create a welcoming and inclusive work environment, making the workplace a fun and relaxed place to be.
  • Helpful: Look for ways to help others and customers, always striving to provide support and assistance.
  • Persistent: Be reliable and dependable, getting the job done whatever it takes.


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