Sales Coordinator

1 month ago


Swindon, Swindon, United Kingdom Grant UK Full time
Internal Sales Assistant

Grant UK is a leading provider of sustainable home heating solutions, driven by a strong caring and supportive culture.

We are seeking a motivated and enthusiastic Sales Coordinator to join our Internal Sales team, responsible for processing sales orders, providing exceptional customer support, and managing returns and credits.

Main Responsibilities:

  • Process sales orders from stockists and feeders with accuracy and efficiency
  • Respond to sales support enquiries via phone and email, delivering a superior customer experience
  • Manage returns and credits in line with our returns policy
  • Resolve invoice queries and disputes in a timely manner
  • Identify opportunities to upsell and maximize revenue
  • Develop effective relationships with external sales teams and merchants/installers

Requirements:

  • Excellent attention to detail and organizational skills
  • Strong literacy and numeracy skills
  • Enthusiastic and motivated individual with a team-oriented mindset
  • Proficient in computer software, including Excel, Word, and Sage
  • Good problem-solving skills and ability to grasp technical details
  • Excellent telephone etiquette and customer service skills

What We Offer:

  • In-depth product training and development opportunities
  • Life assurance benefit and pension scheme
  • Group healthcare insurance and 23 days' holiday
  • On-site parking and gym facilities
  • A friendly and collaborative work environment

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