Sales Coordinator

4 weeks ago


Swindon, Swindon, United Kingdom Grant UK Full time
Internal Sales Assistant

Grant UK is a leading provider of sustainable home heating solutions, driven by a strong caring and supportive culture.

We are seeking a highly motivated and enthusiastic Sales Coordinator to join our Internal Sales team.

Main Responsibilities:

  • Process all incoming sales orders from stockists and feeders with accuracy and efficiency.
  • Provide exceptional customer service as the first point of contact for sales support enquiries via telephone and email.
  • Manage returns and credits in line with our returns policy, ensuring seamless customer experiences.
  • Resolve invoice queries and disputes in a timely and professional manner.
  • Identify opportunities to upsell and maximize revenue growth.
  • Develop effective relationships with our external sales team and merchants/installers within designated sales areas.

Requirements:

  • Excellent attention to detail and strong literacy skills.
  • Ability to work independently and as part of a team, with a strong work ethic.
  • Proficiency in Excel, Word, and Sage, with a willingness to learn and adapt.
  • Excellent problem-solving skills and ability to grasp technical details.
  • Excellent telephone etiquette and a natural flair for delivering exceptional customer experiences.

What We Offer:

  • In-depth product training to enhance your skills and knowledge.
  • Competitive benefits package, including life assurance, pension, and group healthcare insurance.
  • Generous holiday entitlement and on-site parking and gym facilities.
  • A friendly and collaborative work environment that values your contributions.

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