MI Development Lead
4 weeks ago
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**Job Summary**
Longreach Recruitment is hiring an MI Development & Resource Planning Manager for a multi-channel contact centre operation. The successful candidate will lead the MI & Resource Planning team and be responsible for the development of MI and an insight-driven strategy for customer operations and supporting functions.
**Key Responsibilities**
* Effectively lead and manage the MI & Resource Planning team to achieve business objectives
* Develop and implement MI and resource planning strategies to drive customer experience and business results
* Collaborate with senior stakeholders to provide insightful and actionable business intelligence
* Research and incorporate AI-driven technologies to unlock new opportunities for customer behaviour and operational efficiency
**Requirements**
* Strong MI/BI skills and experience in a contact centre environment
* Ability to influence and collaborate with senior stakeholders
* Experience with AI-driven technologies and data analysis
* Strong leadership and management skills
**What We Offer**
* Hybrid working arrangement with Tuesdays and Thursdays onsite
* Competitive salary and benefits package
* Opportunity to work with a leading contact centre operation in the South West
**How to Apply**
If you are a motivated and experienced MI professional or resource planning expert looking for a new challenge, please submit your application.
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