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Cardiology Investigations Unit Administrative Support Specialist

1 month ago

Surrey, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

Job Overview

An exciting opportunity has arisen within the General Surgery department for a Patient Pathway Coordinator to join our administrative team at Epsom Hospital.

You will provide professional administrative support to the General Surgery department, being the point of contact for our patients. You will also be required to liaise with the clinical team on a daily basis to ensure a seamless patient experience.

Main Duties of the Job

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources.

The post holder will ensure high levels of patient care and clinician satisfaction by being an accessible, customer-focused, knowledgeable point of contact.

The post holder will be working to organize appointments/surgery dates for patients referred to the service. Excellent communication skills are required to deal with multi-disciplinary teams. It is expected that the post holder will contribute to improving patient experience.

Working for Our Organization

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.

Our sites include St George's Hospital, one of 11 major trauma centers in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Detailed Job Description and Main Responsibilities

Please see attached job description and person specification for further details to support your application.

This post may be closed early subject to sufficient applications.

Person Specification

  • Good general education with GCSE or equivalent in English at grade C or above.
  • Experience of using a full range of IT/Patient administration systems Experience of patient administration work in a healthcare setting
  • Understanding of medical terminology Knowledge of databases, spreadsheets e.g. PAS, Excel or similar

Desirable Criteria

  • ECDL NVQ level 3 in Business Administration or Customer Care of equivalent
  • Experience in an NHS setting Experience working in a similar role in a hospital/healthcare setting.

Face-to-Face Interview

Essential Criteria

  • Good general education with GCSE or equivalent in English at grade C or above.
  • Experience of using a full range of IT/Patient administration systems Experience of patient administration work in a healthcare setting
  • Understanding of medical terminology Knowledge of databases, spreadsheets e.g. PAS, Excel or similar

Desirable Criteria

  • ECDL NVQ level 3 in Business Administration or Customer Care of equivalent
  • Experience in an NHS setting Experience working in a similar role in a hospital/healthcare setting.

Your Application

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References

You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing Date

In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting

You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS

We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.