Welcome and Service Manager

2 weeks ago

Shrewsbury, Shropshire, United Kingdom National Trust Full time
About the Role

We are seeking an experienced and skilled Welcome and Service Manager to lead our Welcome team across the Attingham Estate. As a key member of our property leadership team, you will be responsible for delivering exceptional visitor experiences and ensuring that our service standards are always high.

Key Responsibilities
  • Lead the Welcome team and ensure that service standards are consistently delivered
  • Develop and implement strategies to engage visitors and promote our charitable cause
  • Work closely with the Visitor Experience and Operations Manager to deliver operational targets and objectives
  • Manage the day-to-day operation of our welcome areas and the bookshop
  • Coordinate car parking, respond to visitor enquiries, and provide excellent customer service
Requirements
  • Confidence and ability to adapt quickly in a busy visitor service environment
  • Excellent organisation and communication skills
  • Ability to demonstrate and inspire others to deliver outstanding customer service
  • Keen eye for detail and ability to work at pace
  • Excellent organisational skills
  • Drive to deliver operational growing support targets
  • Good IT and supporting applications skills
About Us

The National Trust is a charity that protects and preserves historic sites and green spaces for future generations. We are committed to creating an inclusive culture where everyone feels welcome and valued. As a member of our team, you will be part of a dynamic and supportive environment that values diversity and promotes equality.

Benefits
  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places

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