Welcome and Service Manager

4 weeks ago


Shrewsbury, Shropshire, United Kingdom National Trust Full time

About the Role

We are seeking a highly skilled and experienced Welcome and Service Manager to lead our Welcome team across the Attingham Estate. As a key member of our property leadership team, you will be responsible for delivering exceptional visitor experiences and ensuring that our service standards are always high.

Key Responsibilities

  • Lead the Welcome team and ensure that service standards are consistently delivered
  • Develop and implement strategies to improve visitor engagement and experience
  • Work closely with other heads of department to deliver the functioning and coordination of the visitor operation
  • Join the rota for duty management responsibilities and act as the key point of contact for all visitor enquiries and operational challenges

What We're Looking For

  • Confidence and ability to adapt quickly in a busy visitor service environment
  • Excellent organisation and communication skills
  • Ability to demonstrate and inspire others to deliver outstanding customer service
  • Keen eye for detail and ability to work at pace
  • Excellent organisational skills
  • Drive to deliver operational growing support targets
  • Good IT and supporting applications skills

Benefits

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places


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