Welcome and Service Manager
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Welcome and Service Manager to lead our Welcome team across the Attingham Estate. As a key member of our property leadership team, you will be responsible for delivering exceptional visitor experiences and ensuring that our service standards are always high.
Key Responsibilities
- Lead the Welcome team and ensure that service standards are consistently delivered
- Develop and implement strategies to improve visitor engagement and experience
- Work closely with other heads of department to deliver the functioning and coordination of the visitor operation
- Join the rota for duty management responsibilities and act as the key point of contact for all visitor enquiries and operational challenges
What We're Looking For
- Confidence and ability to adapt quickly in a busy visitor service environment
- Excellent organisation and communication skills
- Ability to demonstrate and inspire others to deliver outstanding customer service
- Keen eye for detail and ability to work at pace
- Excellent organisational skills
- Drive to deliver operational growing support targets
- Good IT and supporting applications skills
Benefits
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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Shrewsbury, Shropshire, United Kingdom National Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Welcome and Service Manager to lead our Welcome team across the Attingham Estate. As a key member of our property leadership team, you will be responsible for delivering exceptional visitor experiences and ensuring that our service standards are always high.You will have overall responsibility for...
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Shrewsbury, Shropshire, United Kingdom National Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Welcome and Service Manager to lead our Welcome team across the Attingham Estate. As a key member of our property leadership team, you will be responsible for delivering exceptional visitor experiences and ensuring that our service standards are always high.Key ResponsibilitiesLead the Welcome...
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Shrewsbury, Shropshire, United Kingdom National Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Welcome and Service Manager to lead our Welcome team across the Attingham Estate. As a key member of our property leadership team, you will be responsible for delivering exceptional visitor experiences and ensuring that our service standards are always high.You will have overall responsibility for...
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