Host and Ambassador

4 weeks ago


Birmingham, Birmingham, United Kingdom Marstons PLC Full time

As a Host and Ambassador, you will be the face of our bar, creating and maintaining a vibrant, warm, and welcoming atmosphere. Your role will involve:

  • Assisting the Bookings & Events manager with enquiries via email and over the phone, including any bookings admin.
  • Providing brilliant customer service while ensuring basic set-ups and all booking requirements are met.
  • Caring about the wider team, turning your hand to support wherever needed with good communication.
  • Gaining people, marketing, and operational skills while getting paid for it.
  • Being encouraged to grow and develop while achieving a long-term career.
  • Checking booking allocations and managing the seating plan effectively and most profitable.
  • Handling tills, including deposits and online payments.
  • Developing a good understanding of our booking system, Collins.
  • Gaining good menu knowledge of our fantastic food and drinks.

You will be joining a pub company that has been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits, including:

  • 30% off at all our pubs, restaurants, and hotels.
  • A reliable hours contract, to give you the security you deserve.
  • Refuel at work with our £4.50 meal deal option while on shift, including popular menu dishes plus a drink.
  • Flexible and part-time hours offered to work around your family or higher education.
  • An exciting range of high street, online discounts, and cashback offers.
  • Fantastic range of apprenticeship programmes to support your career.
  • A friendly and lively atmosphere, working alongside passionate and diverse teammates.
  • Access to Licensed Trade Charity for financial, mental, and emotional well-being support.

Whether you'd like to progress your skills and become an expert in the role, develop and seek that next level up, or explore wider opportunities across our pub, hotels, and pub support centre, we have a range of career pathways to suit all.



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