Education Platforms Technical Support Specialist
2 weeks ago
**Job Summary**
We are seeking a highly skilled Digital Learning Systems Administrator to join our team at the Royal Orthopaedic Hospital. As a key member of our Technology Enhanced Learning Team, you will play a crucial role in ensuring the smooth operation of our digital learning systems and platforms.
About the Role
The successful candidate will be responsible for leading the product support of our TEL education platforms, ensuring they are continuously developed and supportive of our user community. This will involve working closely with our Support Leads to develop products that meet the needs of our users.
You will also be involved in TEL projects, assisting the Platform Team with user registration for the NHS Digital Cyber Security Programme, testing e-learning content, and validating user account bulk upload data.
Key Responsibilities
- Lead the TEL product support, ensuring the service is continuously developed and supportive of our user community.
- Ensure transparency with our user community.
- Support the Support Leads in product development activities.
- Involvement in TEL projects.
- Assist the Platform Team with the registration of users for the NHS Digital Cyber Security Programme.
- Test e-learning content and record results via appropriate test sheet/document.
- Send, receive, and validate user account bulk upload data from organisations in line with secure transfer policy.
- Liaise with local administrators and set required reporting permissions.
- Deal with subsequent queries on report data and user access in conjunction with the rest of the Platform Team via email, support tickets, and Live Chat.
Working for Our Organisation
We are passionate about creating an inclusive workplace that promotes and values diversity. We welcome talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
Salary and Benefits
The salary for this role is estimated to be around £35,000 - £45,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including a comprehensive pension scheme, generous holiday entitlement, and opportunities for professional development.
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