Education Platforms Support Specialist

1 week ago


Manchester, United Kingdom Royal Orthopaedic Hospital Full time
Job Description

We are seeking an experienced and skilled Technical Support Coordinator to join our team at the Royal Orthopaedic Hospital. This is a challenging role that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

The successful candidate will be responsible for providing first-level technical support to users of our education platforms, ensuring that they receive timely and effective assistance with any issues or concerns they may have. This will involve troubleshooting problems, providing training and guidance, and collaborating with other teams to resolve complex technical issues.

In addition to your technical expertise, you will need to possess excellent interpersonal and communication skills, with the ability to work effectively with people at all levels within the organization. You will also need to be highly organized, able to prioritize tasks and manage competing deadlines, and have a strong attention to detail.

The estimated salary for this role is £40,000 - £48,000 per annum, depending on experience.

Key Responsibilities
  • Provide first-level technical support to users of our education platforms
  • Troubleshoot problems and provide solutions in a timely and effective manner
  • Collaborate with other teams to resolve complex technical issues
  • Develop and deliver training programs to educate users on the effective use of our education platforms
  • Work closely with stakeholders to understand their needs and preferences
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in a technical support role
  • Excellent communication and interpersonal skills
  • Strong technical skills, including proficiency in Windows, macOS, and Linux operating systems
  • Ability to work effectively in a team environment


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