Financial Resolution Professional

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Business Stream Full time
About the Role

We are looking for a highly skilled and motivated Collections Case Handler to join our team. As a key member of our customer service team, you will be responsible for resolving customer issues related to overdue balances and unlocking barriers to payment.

You will communicate effectively with customers via telephone, using your excellent communication skills to empathize with their situations and tenaciously pursue resolutions. Your experience in a telephone-based financial assistance or collection role is essential for this position.

In addition to resolving customer issues, you will also contribute to a positive and inclusive work environment that values diversity and promotes equal opportunities for all employees.

Why Choose Us?
  • A dynamic and supportive work environment
  • A comprehensive benefits package
  • Opportunities for career growth and development
  • A commitment to diversity and inclusion
Key Responsibilities
  • Resolving customer issues related to overdue balances
  • Communicating effectively with customers via telephone
  • Empathizing with customers' situations and tenaciously pursuing resolutions
  • Contributing to a positive and inclusive work environment


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