Complaints Resolution Specialist

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Greenbean Full time
Job Title: Complaints Resolution Specialist

About Us: Greenbean is a company committed to delivering exceptional customer care. We are seeking a skilled Complaints Resolution Specialist to join our team in Edinburgh.

About the Role: As a Complaints Resolution Specialist, you will be responsible for handling complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct.

Key Responsibilities:
  • Develop detailed knowledge and investigative skills to fully explore cases, providing expert advice when resolving complaints.
  • Develop formal and informal networks throughout the company to facilitate information gathering.
  • Proactively contact investors and manage cases, setting expectations and delivering excellent customer service.
  • Capture all details and progress of a complaint, categorising it in accordance with business and FCA standards.
  • Identify ways to improve customer service and complaint handling, sharing specialist knowledge.
  • Knowledge of HMRC pension rules and SIPP / SSAS / ISA / Wrap platforms.


Why Join Us: At Greenbean, we value diversity, equity, and inclusion. We strive to create an environment that encourages individual differences and responds equitably to the needs of all. We proactively take steps to remove barriers and monitor for fairness, reflecting the communities we serve. We enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

Benefits: Enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing. This includes a competitive salary, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance. You will also have opportunities for hybrid working, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme. Additionally, you will have access to private medical insurance, a pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

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