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Executive Director

2 months ago

Burgess Hill, West Sussex, United Kingdom CBRE Full time
About the Role

CBRE Global Workplace Solutions is seeking a highly experienced Deputy General Manager to join our team in a leadership role. As a key member of our operations team, you will be responsible for overseeing the management of our facilities and corporate real estate services.

Key Responsibilities
  • Operational Leadership: Drive the smooth operation of our service lines, ensuring exceptional service delivery and employee satisfaction.
  • Guest/Colleague Experience: Ensure that all visitors and colleagues receive personalized and exceptional service throughout their stay in our workplaces.
  • Financial Management: Be cost-conscious and work closely with contract support and finance teams to manage expenses and meet financial goals.
  • Staff Development and Training: Provide effective recruitment, selection, performance management, development, and retention of high-caliber staff.
  • Food & Beverage Management: Collaborate with food and beverage vendors to provide exceptional dining experiences for our clients and colleagues.
  • Facilities Management: Support facilities management functions, including maintenance, repairs, vendor management, and space planning.
  • Quality Assurance and Compliance: Ensure compliance with local, state regulations, brand standards, and company policies.
  • Crisis Management and Security: Follow emergency response plans and procedures to ensure the safety and security of our team members, visitors, and colleagues.
  • Meeting and Events Planning: Oversee the planning and execution of internal meetings and events, incorporating interactive activities and team-building exercises.
Requirements
  • A minimum of ten (10+) years of experience in a leadership role within the hospitality industry or corporate real estate environment.
  • Excellent leadership abilities, with a focus on coaching, mentoring, and developing teams.
  • Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, employees, and stakeholders at all levels.
  • Strong understanding of luxury hospitality trends, guest expectations, and market dynamics.
  • Ability to thrive in a fast-paced and high-pressure environment while maintaining composure and professionalism.