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Store Operations Manager

1 month ago

Crawley, West Sussex, United Kingdom Pets Corner UK Full time

Pets Corner UK is a family-run business seeking a highly motivated and customer-focused Store Operations Manager to join our team in Crawley, Spindle Way. As a key member of our store team, you will be responsible for delivering exceptional customer service, assessing customer needs, and recommending our products and services.

The ideal candidate will have a genuine enthusiasm for people and pets, excellent communication skills, and a passion for customer service. You will work closely with our Store Manager to identify areas for improvement and implement strategies to maximize store sales and performance.

Key responsibilities include:

  • Delivering exceptional customer service and going the extra mile for every customer
  • Assessing customers' needs and recommending Pets Corner products and services
  • Working with the Store Manager to identify improvements and implement strategies to maximize store sales and performance
  • Leading by example and demonstrating a hands-on approach to motivate and develop the team
  • Maintaining high standards and ensuring products are fully stocked, well presented, and clean
  • Keeping up to date with pricing, promotions, and merchandising
  • Key holding responsibilities, opening, and closing the store
  • Maintaining accurate inventory by checking deliveries, undertaking stocktakes, and investigating any stock losses

Benefits of joining Pets Corner UK include:

  • Extensive training and development plan with our Pets Corner curriculum
  • Bonus scheme for all team members
  • Staff discount on accessories, food, and Dogwood Grooming Salons
  • Tools and support for managing mental, physical, and emotional wellbeing

We are a family business at heart where you are a name, not a number. We identify individuals who are keen to progress and provide them with the necessary training and experience to do so.