Retail Store Operations Manager
4 weeks ago
Retail Store Operations Manager
About the RoleWe are seeking a highly motivated and experienced Retail Store Operations Manager to join our team at Tile Giant - Stiled Holdings Limited in Crawley, RH10. The successful candidate will be responsible for leading our store team to deliver exceptional customer service, drive sales growth, and maintain a safe and healthy work environment.
Salary and BenefitsThe salary for this role is up to £35,000 per annum, with opportunities for additional earnings through our team commission scheme. Other benefits include a comprehensive induction program, further training and professional development, 30 days annual leave, pension scheme, death in service benefit, enhanced family leave, and on-site parking.
Key Responsibilities- Lead and train the store team to provide excellent customer service and achieve sales targets
- Manage and oversee store operations, including stock management, merchandising, and inventory control
- Develop and implement effective strategies to improve store productivity, efficiency, and profitability
- Build strong relationships with customers, local traders, and other stakeholders
- Ensure compliance with health and safety regulations and maintain accurate records
- Plan and manage store displays, promotional events, and product launches
- Monitor and analyze key performance indicators (KPIs) to inform business decisions
- Collaborate with the Regional Operations Manager to drive business growth and improvement
To succeed in this role, you will need:
- A minimum of significant experience in the retail sector, preferably in a management or assistant management position
- Excellent leadership and communication skills, with the ability to motivate and develop your team
- Strong problem-solving and analytical skills, with the ability to make informed decisions
- Ability to work independently and as part of a team, with a flexible approach to working hours and weekends
- Manual handling duties up to 25kg
- Commitment to ongoing learning and professional development
If you are a results-driven and customer-focused individual who is passionate about delivering excellence in retail operations, please submit your application via our company website.
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