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Guest Relations Manager

2 months ago

Oxford, Oxfordshire, United Kingdom The Store Oxford Full time
Job Title: Guest Relations Manager

We are seeking a highly skilled and experienced Guest Relations Manager to join our team at The Store Oxford. As a key member of our duty management team, you will be responsible for providing exceptional customer service, anticipating guest needs, and delivering lasting memories.

About the Role:
  • Form part of our duty management team, providing exceptional customer service and anticipating guest needs.
  • Lead the way in delivering lasting memories and cultivating guest satisfaction.
  • Have a full 360-degree scope of all aspects of the guest relations operation and the overall guest experience.
  • Have a passion for coaching, inspiring, and leading a team that supports the Front of House Management team and Nights team.
  • Have strong people skills, an eye for detail, and quality control, and a love for all things hospitality.
  • Have some previous management or supervisory experience, preferably in the hospitality industry.
  • Have great communication, planning, and organisational skills.
What We Offer:
  • 28 days annual leave
  • Flexible rotas
  • Delicious and nutritious meals on duty
  • Ongoing training provided and career progression
  • £28,000 per annum (£33,000 estimated on target earnings)
  • Discount with Experience Oxfordshire – Perks for Partners
  • Royal Cars taxis 50% discount for our people
  • 25% off spa treatments and thermal suite access
  • 50% off Oskia skincare products
  • Refer a Friend Scheme – refer a friend and receive £250
  • Family and Friends discount
  • Fully equipped team canteen
  • Hospitality Rewards: access to health and wellbeing benefits, cashback, local perks (high street discount, restaurants, and Employee Assistance)
  • Brand pillars - we have four pillars that we live and breathe every day
  • Opportunities to socialise and celebrate - birthdays, work anniversaries, and big life moments
  • Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
  • Fundraising initiatives - we support the community and like to give back, in 2023 we walked for wellbeing supporting Hospitality Action
  • Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that
Our Values:
  • Professionalism
  • Personable
  • Knowledgeable
  • Exceptional Customer Service
  • Adaptable
  • Passionate about People
Our Brand Pillars:
  • Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building's past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.
  • Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays, and seasonal pop-ups.
  • Innovation - The Store is more than just a hotel, it's a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations, and innovative food, drink, and services.
  • Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.
About Us:

We value diversity and are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation, and Community – including all the communities we serve.

We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.