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Data Technical Product Manager

2 months ago

London, Greater London, United Kingdom Sage Lake Senior Living Full time
About the Role

We are seeking a highly skilled Technical Product Manager to join our team at Sage Lake Senior Living. As a Technical Product Manager, you will be responsible for driving the success of our central data platform, ensuring the overall success and performance of the product.

Key Responsibilities
  • Client Engagement: Act as the primary point of contact for clients in regard to data management, ensuring client satisfaction through effective communication and delivery of requests.
  • Relationship Management: Foster strong relationships with clients and ensure seamless communication between them and the data team.
  • Cost Management: Be accountable for the cost-effectiveness of the data platform, ensuring that resources are used optimally to meet client needs.
  • Delivery Management: Ensure the timely delivery of requests from clients and the quality of the output.
  • Technical Growth Support: Work closely with the Lead Data Engineer to support the technical growth of the data platform, including the implementation of new technologies and solutions.
  • Communication Management: Ensure a seamless flow of communication between clients and the data team, acting as a bridge between technical and business-focused groups.
  • Execution: Be accountable for the successful execution of the data management strategy, including the effective delivery of products and services to clients.
Data Driven and Customer Centric
  • Gain an in-depth understanding of the customer's experience, identifying and filling technical product gaps slowing down market success, whilst generating new ideas to grow adoption, improve customer experience, and quality of the products we deliver.
  • Understand consumption patterns and user journeys in context of product usage.
  • Analyse key data to identify issues and discover opportunities to improve the product.
  • Explore customer and business needs and feedback, review and analyse various options, and together with engineering prototype solution options to enable early validation.
  • Define a set of KPIs to measure business impact with the ability to analyse and utilise them in decision-making processes.
  • Represent the voice of the customers and the market within the development process.
Influencing People
  • Motivate and inspire the product team and stakeholders to champion the product vision, goals, strategy, and technical solution approaches taken.
  • Create buy-in for the product vision both internally and with key external partners.
  • Provide insight to stakeholders on the product and market.
  • Manage cross-functional teams and ensure that delivery of business value to customers and business is always a priority.
Knowledge, Skills and Experience Required
  • Strong experience in client engagement and relationship management, with excellent communication skills, including the ability to communicate technical concepts to a non-technical audience.
  • Strong technical background, with an understanding of data management and data-related technologies, and the ability to drive engineering and architecture discussions.
  • Project management experience with a proven track record of delivering projects on time and within budget.
  • The ability to manage multiple priorities, meet tight deadlines, and deliver high-quality solutions.
  • A problem-solving mindset, the ability to work with minimal supervision, and to direct others' work.
  • Comfortable working with people at all levels in an organization and the ability to work at pace and tackle project challenges in a collegiate, collaborative way.
  • Experience interpreting feedback from various stakeholders and evaluating the performance of services, platform, or processes.
  • Experience in the travel industry is a plus.