Business Operations Coordinator
5 days ago
Dept. of Recruitment Limited is seeking a highly skilled Customer Service/Data Analyst to join our team in Bedford. This role is a fantastic opportunity to utilize your exceptional customer service and analytical skills in a fast-paced office environment.
As a Customer Service/Data Analyst, you will be responsible for managing one of our key clients' main accounts, handling orders, data input, and customer service issues. You will also be expected to prevent contract terminations and reduce purchased services, handle customer feedback, and implement required actions. Additionally, you will conduct customer satisfaction surveys, follow up on first deliveries to new customers, and follow up on contract terminations and final invoicing.
Key Responsibilities:
• Managing client accounts
• Handling orders and data input
• Providing excellent customer service and care
• Preventing contract terminations and reducing purchased services
• Handling customer feedback and implementing required actions
• Conducting customer satisfaction surveys
• Following up on first deliveries to new customers
• Following up on contract terminations and final invoicing
Requirements:
• 3+ years of experience in customer service in a fast-paced office environment
• Excellent telephone communication skills
• Good PC skills in Word and Excel
• Ability to analyze information and implement solutions
• Results-oriented and determined
• Disciplined
• Willingness and enthusiasm to work with people
We offer a competitive salary of £12.40 per hour with overtime paid at time and a half, working Monday to Friday 9am to 5pm. This is a Temp to Perm opportunity that can lead to a permanent position for the right candidate.
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