Customer Service Representative
2 weeks ago
Job Title: Customer Controller
Job Summary:
We are seeking a highly skilled and experienced Customer Controller to join our Customer Service team at Stobart. As a Customer Controller, you will be the first point of contact for our customers, providing exceptional contract support and customer service in a fast-paced environment.
Key Responsibilities:
- Act as the first point of contact with customers regarding their deliveries, escalating issues as required.
- Ensure all customer orders are accurately created on the ESL in-house system for delivery as per customer requirements.
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
- Action Driverline calls and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Proactively monitor customer delivery compliance and investigate discrepancies, reporting as required.
- Ensure all additional costs are captured and reported correctly within the agreed timeframe.
- Complete reports, such as customer dashboards and discrepancy reports, as per customer or business requirements.
- Ensure all consignments are rated accurately to our Commercial rate card and within agreed timescales.
- Complete a daily task list as confirmation all requirements are fulfilled before end of day.
- Support the Customer Service team as a whole as and when required.
Requirements:
- GCSE grade C or above in Maths and English.
- Equivalent of 5 GCSE grade C or above.
- Previous experience within a customer service environment.
- Good geographical or transport knowledge.
- Good numeracy and literacy level in order to carry out tasks efficiently and accurately.
- Good knowledge of Microsoft systems, particularly Excel and Outlook.
About Stobart:
Stobart is a leading ambient transport and logistics business, providing services to many of the UK's best-known brands across core consumer and retail sectors. We have a winning culture, where our employees are valued, challenged, and inspired. We offer a wide range of benefits, including annual leave, pension, wellness, eye care vouchers, reward and recognition, and everyday discounts.
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