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Customer Service Representative

2 months ago

Stretton under Fosse, Warwickshire, United Kingdom Stobart Full time
Job Description

Job Title: Customer Controller

Job Summary:

We are seeking a highly skilled and experienced Customer Controller to join our Customer Service team at Stobart. As a Customer Controller, you will be the first point of contact for our customers, providing exceptional contract support and customer service in a fast-paced environment.

Key Responsibilities:

  • Act as the first point of contact with customers regarding their deliveries, escalating issues as required.
  • Ensure all customer orders are accurately created on the ESL in-house system for delivery as per customer requirements.
  • Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
  • Action Driverline calls and liaise with the Forecasting, Planning, and AM teams regarding extra or short notice loads.
  • Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion.
  • Ensure all additional costs are captured and reported correctly within the agreed timeframe.
  • Complete reports, such as customer dashboards and discrepancy reports, as per customer or business requirements.
  • Ensure all consignments are rated accurately to our Commercial rate card and within agreed timescales.
  • Complete a daily task list as confirmation all requirements are fulfilled before the end of the day.
  • Support the Customer Service team as a whole as and when required.

Requirements:

  • GCSE grade C or above in Maths and English.
  • Equivalent of 5 GCSE grade C or above.
  • Previous experience within a customer service environment.
  • Good geographical or transport knowledge.
  • Good numeracy and literacy level in order to carry out tasks efficiently and accurately.
  • Good knowledge of Microsoft systems, particularly Excel and Outlook.

Benefits:

  • Competitive holiday entitlement.
  • Pension scheme with 5% employee and 3% employer contribution.
  • Employee Assistance Programme providing confidential telephone counselling and legal information service.
  • Eye care vouchers.
  • Referral bonus and special recognition for employees who go the extra mile.
  • Everyday discounts via our benefit platform.
  • No contract membership with PureGym.