Customer Service Representative
2 weeks ago
We are seeking a Customer Controller to join our Customer Service team at our Warrington site.
As a Customer Controller, you will be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment.
Key Responsibilities:
- Act as the first point of contact with our customers regarding their deliveries.
- Ensure all customer orders are accurately created on our ESL in-house system.
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
- Proactively monitor customer delivery compliance and investigate late and failed deliveries.
- Ensure all additional costs are captured and reported correctly within the agreed timeframe.
Requirements:
- GCSE grade C or above in Maths and English.
- Previous experience within a customer service environment.
- Good geographical or transport knowledge.
- Good numeracy and literacy level.
We offer a range of benefits, including annual leave, pension, wellness, and reward and recognition programs.
Apply now and become a part of our #WinningTeam.", "Company Description": "Stobart is a leading ambient transport and logistics business, providing services to many of the UK's best known brands across core consumer and retail sectors.", "Benefits": "Annual Leave - 20 days plus 8 Bank Holidays
Pension - 5% employee and 3% employer contribution
Wellness - Employee Assistance Program
Eye Care Vouchers
Reward & Recognition
Everyday discounts - via our benefit platform
Fitness - no contract membership at PureGym"}
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