Operational Excellence Lead

4 days ago


Wrexham, Wrexham, United Kingdom NEC Full time

Job Summary

We are seeking an experienced Commercial Services Director to lead our Entitlement Services team in Wrexham. As a key member of our operational management team, you will be responsible for delivering exceptional customer service while managing a large-scale service.

About the Role

Your responsibilities will include:

  • Managing all aspects of contract delivery, including service level agreement achievement, performance, quality, and people.
  • Developing and implementing a strategy to evolve the service and secure wider business development opportunities.
  • Liaising with clients and stakeholders to resolve issues and maintain positive relationships.
  • Working with the Senior Services Improvement Manager to identify and deliver improvements and initiatives to enhance profitability.
  • Motivating and coaching staff under your direction to achieve and maintain a valued workforce.
  • Ensuring effective communication and representation of the organization at meetings and events.

About You

To succeed in this role, you should have:

  • Operational experience delivering commercial services to local government, central government, or social housing markets.
  • Proven success in managing profit and loss accounts, achieving budgets, and account management experience.
  • A strong understanding of public sector outsourcing markets and ability to drive positive change.
  • Excellent communication and leadership skills, with the ability to inspire and motivate others.
  • Ability to thrive as part of a team and support the wider organization's growth strategy.

Benefits

We offer a competitive salary of £60,000-£80,000 per annum, depending on experience. Additional benefits include:

  • Paid holiday entitlement
  • Private medical cover
  • Life assurance
  • Group pension plan
  • Flexible benefits package

About Us

At NEC Software Solutions, we pride ourselves on offering an excellent working environment and comprehensive benefits package. We believe that our employees are our greatest asset, and we invest in their development and well-being.


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