Team Leader

1 week ago

Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

About the Role

We are seeking a highly skilled and experienced Team Leader to join our Discretionary Assistance Fund (DAF) team at NEC Software Solutions. As a Team Leader, you will be responsible for leading a team of advisors and supporting the DAF Service Manager in improving performance and identifying areas for growth.

Key Responsibilities

  • Lead a team of advisors to achieve high performance and quality standards
  • Support the DAF Service Manager in identifying and escalating gaps in business processes
  • Monitor and report on team performance, identifying areas for improvement and implementing changes as needed
  • Develop and maintain effective working relationships with team members and stakeholders

Requirements

  • Proven leadership and management experience, preferably in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to analyze data and identify areas for improvement
  • Strong problem-solving and decision-making skills

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • The chance to make a real difference in the lives of our customers

How to Apply

If you are a motivated and experienced leader looking for a new challenge, please submit your application, including your CV and a cover letter outlining your experience and qualifications.

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