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Team Leader

1 month ago


Wrexham, Wrexham, United Kingdom NEC Full time

Job Title: Team Leader

Job Summary:

We are seeking a skilled Team Leader to join our Discretionary Assistance Fund (DAF) team at NEC. The successful candidate will be responsible for leading a team of advisors in verifying and resolving grant applications against set criteria.

Key Responsibilities:

  • Leadership approach that can nurture effective working relationships with teammates
  • Supporting the DAF Service Manager in improving performance of advisors
  • Identifying and escalating gaps in business processes
  • Monitoring daily/weekly/monthly/annual team performance
  • Identifying individual performance opportunities for improvement

Candidate Attributes:

  • Supporting the DAF Service Manager in updating NEC and partner systems with appropriate recording of performance metrics
  • Implementing operational processes by conducting a 'trial and improvement' approach to instigate further
  • Maintaining a high level of communication with team members and DAF Service Manager
  • Aiding and supporting in cross-functional projects as business needs change
  • Promoting a healthy and inclusive working environment

Qualifications:

The successful candidate will be required to enroll and complete a Management and Development Qualification, overseen by NEC. In addition to this, they will also complete the Insights Profile Course.

Additional Information:

We pride ourselves in offering an excellent benefits package, including an above-average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.