Night Support Worker

12 hours ago

Canary Wharf, Greater London, United Kingdom Look Ahead Full time
About the Role

We are seeking a compassionate and resilient Night Support Worker to join our team at Hamlets Way in Tower Hamlets. As a key member of our team, you will play a vital role in supporting customers with enduring mental health care needs.

Key Responsibilities
  • Support customers with dignity and respect in all aspects of their day-to-day living, including social and physical activities, medication, shopping, personal care, mealtime preparation, and managing finances.
  • Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager.
  • Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
  • Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
  • Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
  • Support individuals to manage their prescribed medication.
  • Develop and maintain links with all key agencies and service providers in the local community.
  • Empower customers to ensure they receive the service and benefits they are entitled to.
  • Carry out H&S and Fire Safety checks in individual rooms as well as communal areas of the building.
  • Identify and report appropriately any Safeguarding concerns.
  • Promptly report and follow up maintenance issues.
  • Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
  • Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
  • Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
  • Adhere to Look Ahead's Policies and Procedures.
  • Engage in learning and development activity to increase knowledge and skills.
  • Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
About You

We are looking for someone who enjoys social interaction and the company of others, is approachable and open in their behavior, and prefers working as part of a group or team. You should be fundamentally calm and resilient, with a practical and logical mind and a naturally well-organized approach. You should also be flexible, open to feedback and self-development, and thrive on change and dynamic diverse environments.

What You'll Bring
  • Up to NVQ Level 3 or equivalent or experience in the social care/charity sector.
  • Desirable: Experience working in mental health, experience working in a CQC registered setting, and experience of delivering personal care/assistance.
About Us

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. We deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people, and learning disabilities, so there are plenty of opportunities to grow and progress your career with us.

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