Restaurant Operations Manager

6 days ago


Western Avenue, United Kingdom The Hoxton Holborn Full time
About The Hoxton Shepherds Bush

The Hoxton Shepherds Bush is a vibrant hotel located in the heart of an eclectic and diverse neighborhood in West London. Our 237 playfully designed bedrooms and all-day restaurant, Chets, serve Thai American comfort food in a unique and welcoming environment.

Job Title: Restaurant Operations Manager - Chets at The Hoxton

We are seeking an experienced Restaurant Operations Manager to join our team at Chets. This is a challenging and rewarding role that requires strong leadership skills, attention to detail, and a passion for delivering exceptional customer experiences.

Responsibilities:
  • Ensure the restaurant/bar area meets health and safety standards
  • Run daily briefings for the restaurant/bar team
  • Coordinate and manage reservations systems
  • Draft floor plans based on covers
  • Support the restaurant AGM with food and beverage stock, ordering, and stock counts
  • Train staff on wine, food, and beverage menus
  • Cash handling and daily reporting of revenues as per hotel SOPs
  • Responsible for service on the floor and bar
  • Safe opening and closing of the restaurant
  • Collaborate with the culinary team on menus, service, and product availability
Requirements:
  • Natural leader with excellent management skills
  • Passion for hospitality and delivering exceptional customer experiences
  • Strong communication and interpersonal skills
  • Ability to work well under pressure and prioritize tasks
  • Experience in a similar role within the hospitality industry
What We Offer:
  • Competitive salary (£35,000 - £45,000 per annum)
  • 28 days holiday (inclusive of bank holidays), pension, and life insurance
  • Health cash plan and confidential support hotline
  • Free nights at The Hoxton and meals for two when starting with us
  • Excellent discounts across the Ennismore family
  • Opportunities for career progression and professional development


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