Sales Associate

2 months ago


Derby, Derby, United Kingdom Eram Talent Full time
Job Title: Sales Associate

Eram Talent is seeking a dynamic and customer-oriented Sales Associate to join our retail team in Saudi Arabia. As a Sales Associate, you will be responsible for delivering excellent customer service, driving sales, and contributing to the overall success of our store.

Key Responsibilities:
  • Customer Service:
    • Greet customers promptly and warmly upon entering the store.
    • Understand and cater to the unique needs of luxury clientele.
    • Offer personalized styling advice and product knowledge.
    • Build and maintain long-term relationships with clients, following up on past purchases and recommending new items.
    • Handle customer complaints and returns gracefully and professionally.
    • Ensure high levels of customer satisfaction through excellent sales service.
  • Sales:
    • Drive sales by understanding current jewelry trends and what appeals to the store's target clientele.
    • Demonstrate in-depth knowledge of stones and jewelry and the store's product line, designers, and unique selling points.
    • Utilize effective selling techniques to maximize store's profitability.
    • Collaborate with team members to achieve individual and store sales targets.
    • Follow and achieve store's sales goals on a monthly, quarterly and yearly basis.
    • Cross sell products (jewelry and fashion).
  • Store Operations:
    • Ensure merchandise is appropriately safe and displayed and the store is well-maintained.
    • Restock items as needed and maintain inventory accuracy.
    • Process purchases, returns, and exchanges using the store's point-of-sale system.
    • Participate in regular staff meetings and training sessions.
    • Comply with inventory control procedures.
  • Merchandising:
    • Assist in visual merchandising, setting up displays, and organizing store layout.
    • Collaborate with management and other team members to maintain store aesthetics in line with brand standards.
  • Personal Development:
    • Attend workshops, training, and jewelry events to stay updated with the latest trends and brands in luxury fashion.
    • Continually enhance product knowledge, sales techniques, and customer service skills.
    • Team up with co-workers to ensure proper customer service.
    • Build productive trust relationships with customers.
    Requirements:
    • Minimum 2 years of experience in Luxury Retail Management.
    • Excellent English - verbal and written.
    Personal Attributes:
    • Strong interpersonal and communication skills.
    • Passion for fashion, trends, and luxury brands.
    • Professional appearance and demeanor.
    • Flexibility in working hours, including weekends and holidays.
    Competencies:
    • Customer-centric mindset.
    • Excellent sales and negotiation skills.
    • Strong organizational and multitasking abilities.
    • Attention to detail.
    • Ability to work in a team environment.

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