Sales Associate

4 weeks ago


Derby, Derby, United Kingdom Frasers Group Full time

About Frasers:

Frasers is a dynamic retail group with a rich history dating back to 1849. Our stores offer an unrivalled range of beauty, fashion, premium and contemporary accessories, designer childrenswear, and homewares, with a focus on experience, brands and service.

The Role of Sales Associate:

A customer-focused role driving customer loyalty and sales through the provision of an individual bespoke service.

The role has accountability for delivering exceptional service to drive personal and business targets. It requires the need to inspire our customers through your belief and love of our products. We are looking for someone who strives to continuously learn and develop their service skills, product knowledge and behaviours in our ever-changing retail environment.

Key Responsibilities:

  • To greet and engage with customers on arrival and answer any first queries.
  • Able to assist customers where security tags have been left on at the barriers.
  • Able to recognise and support on nearby tills if necessary.
  • Deliver a world-class customer experience that is unrivalled in the marketplace.
  • Display excellent attention to detail when helping to style customers by actively listening to their needs.
  • Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty.
  • Resolve queries effectively face-to-face or on the telephone.
  • Maintain replenishment and achieve excellent stockroom and back-of-house standards to ensure product availability.
  • Maintain high standards of personal presentation.
  • Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
  • Maintains sophisticated retail and visual standards to capture the customers' imagination to drive sales.
  • Takes an active role in loss prevention within the store.
  • Adheres to all health and safety policies at all times.

Essential Skills:

  • Relevant customer-facing experience which reflects the role.
  • Can demonstrate a passion for working with customers to enhance their shopping experience.
  • A desire and ability to deliver sales against targets set.
  • Ability to communicate confidently with colleagues and customers.
  • Be a team player.

This role has no guaranteed hours of work, hours of work can therefore vary from week to week and as a result, there may be weeks when no hours of work are offered.


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