Customer Experience Lead

4 weeks ago

Rhyl, Denbighshire, United Kingdom Travelodge Full time
{"title": "Assistant Hotel Manager", "description": "Lead a Team to Deliver Outstanding Customer Experience

As an Assistant Hotel Manager at Travelodge, you will be responsible for leading, coaching, and motivating the hotel teams to deliver an exceptional customer experience. Your role will involve creating personal development plans for team members, recruiting and inducting new staff, and ensuring that food and beverage standards are met.

Key Responsibilities:
  • Lead and motivate hotel teams to deliver outstanding customer service
  • Create personal development plans for team members to support their career growth
  • Recruit and induct new staff to ensure a warm and welcoming experience for customers
  • Ensure food and beverage standards are met, including presentation and quality
  • Maximize food and beverage sales through cross-selling and upselling
  • Review customer feedback to identify areas for improvement and develop targeted action plans
  • Oversee the cleaning of rooms and public areas to ensure company best practice is followed
  • Report and oversee any repairs or maintenance needed
Why Travelodge?

Travelodge is a leading hotel chain with over 600 hotels across the UK, Spain, and Ireland. We pride ourselves on delivering unbeatable value and quality to our customers, and our Hotel Managers play a critical role in achieving this goal.

What We Offer:
  • A competitive salary of £26,395
  • Annual bonus up to 13% by achieving KPI targets
  • Flexible and part-time working hours
  • 50% discount on rooms, food, and soft drinks
  • Discounts for friends and family with thousands of rooms at £14.99
  • £50 voucher on each work anniversary
  • 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
  • High street retailer and mobile phone discounts
  • Pension scheme totalling 8% (employer contribution 3%)
", "lang_code": "en"}

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