Customer Experience and Operations Manager
3 weeks ago
Are you a motivated individual with a passion for delivering exceptional customer experiences? Do you have a keen eye for detail and a talent for leading high-performing teams?
We're seeking a Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail management team, you will be responsible for driving customer satisfaction and delivering operational excellence in our stores.
Your primary focus will be on managing a medium to large instore team, ensuring that our customers receive the best possible experience throughout their shopping journey. This will involve assigning tasks and planning breaks, creating rotas, addressing performance issues, and supporting the Lead Customer Experience Manager in delivering improved customer and retail outcomes.
You will also have the opportunity to work closely with another Customer Experience Manager, sharing ideas and identifying ways to improve our operations and customer service. As a visible leader on the shop floor, you will be a role model who drives training and creates a team where everyone feels welcome and valued.
In this role, you will be confident in being direct with your team, providing honest feedback and guidance to help them develop their skills and performance. You will also be committed to helping your team put themselves in the customers' shoes, taking genuine pride in how we deliver a better service.
We're looking for someone who is motivated to develop, dedicated to bringing out the best in others, and passionate about customer service. If you're a natural leader with a talent for customer experience and operations, we'd love to hear from you.
About the Role
- Manage a medium to large instore team, ensuring customer satisfaction and operational excellence
- Assign tasks and plan breaks, create rotas, and address performance issues
- Support the Lead Customer Experience Manager in delivering improved customer and retail outcomes
- Work closely with another Customer Experience Manager to share ideas and improve operations and customer service
What You'll Get
- A competitive salary dependent on experience, store size, complexity, and location
- A discount card offering 10% off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% off every Friday and Saturday
- Free food and hot drinks provided for colleagues in all our stores
- Generous holiday entitlement, maternity and paternity leave, and a pension scheme
- Access to wellbeing support, colleague networks, and a cycle-to-work scheme
We're a company that values our colleagues and is committed to supporting their development and wellbeing. If you're passionate about customer experience and operations, and want to join a team that is dedicated to delivering excellence, we'd love to hear from you.
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