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Guest Service Ambassador

2 months ago

Southwark, United Kingdom Sea Containers London Full time

Job Title: Guest Service Agent (Maternity Cover)

About Us: Sea Containers London is a luxury lifestyle hotel located on London's South Bank, offering 359 bedrooms, award-winning food and drink outlets, and a vibrant atmosphere.

Job Summary: We are seeking a motivated and enthusiastic Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.

Key Responsibilities:

  • Provide exceptional customer service: Respond to guest inquiries, resolve issues, and ensure guest satisfaction.
  • Manage front desk operations: Check-in and check-out guests, handle room assignments, and maintain accurate records.
  • Collaborate with colleagues: Work closely with other departments to ensure smooth service delivery and resolve any issues that may arise.
  • Stay up-to-date with hotel operations: Familiarize yourself with hotel policies, procedures, and services to provide accurate information to guests.

Requirements:

  • Excellent communication and interpersonal skills: Ability to effectively communicate with guests, colleagues, and management.
  • Passion for hospitality: Commitment to delivering exceptional guest experiences and ensuring guest satisfaction.
  • Previous experience: Previous experience in a front desk or guest services role is preferred.
  • Ability to thrive in a fast-paced environment: Ability to work in a dynamic and fast-paced environment with a high level of energy and enthusiasm.

What We Offer:

  • Competitive salary: £25,585 + service charge.
  • Benefits package: Comprehensive benefits package including guest experience, training programs, and employee discounts.
  • Opportunities for growth: Opportunities for career growth and development within the company.

How to Apply: If you are a motivated and enthusiastic individual with a passion for delivering exceptional guest experiences, please submit your application.