Housekeeping Floor Supervisor

6 months ago

Southwark, United Kingdom Bankside Hotel Full time

Is now the time for a new challenge? Join us on this journey - people first

We are currently looking for a passionate **Floor Supervisor** to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food. If this sounds like something you'd like to get involved with we would love to hear from you

**MAIN SCOPE AND PURPOSE OF THE ROLE**:
Floor Supervisor will be responsible for maintain guest rooms, working areas, and the hotel premises in general in a clean and orderly manner.

Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards in any shift, which includes: early, evening and office coordinator duties.

Also responsible for to delivering an excellent guest service.

**MAIN DUTIES & RESPONSIBILITIES**:

- Responsible for the performance of room attendants, house porter and linen porter.
- Supervise room attendants.
- Organises and facilitate the room cleaning process.
- Daily allocation of rooms and deep cleaning tasks to team members.
- Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
- Prepares and distributes the Room assignment sheet and floor keys to room attendants.
- Responsible for the cleanliness of guest rooms, corridors and pantries.
- Checks the occupied and departure rooms, giving special attention to guest needs.
- Manage guest requests, including VIP amenities and communicating them to the relevant team members.
- Inspect all of guest bedrooms to ensure they meet standards.
- Aware of all room categories and amenities.
- Achieve positive outcomes from guest requests in a timely and efficient manner.
- Deal with lost property, as per correct procedure.
- Report maintenance issues to maintenance department.
- Carry out any on job training requirements. Assist other departments wherever necessary and maintain good working relationships.
- Work flexible hours in accordance with the departmental rota.
- Protect guests and colleagues security by never revealing any personal information or room numbers.
- Have knowledge of room types, other facilities and guest services within the hotel.
- Carry out any other reasonable request as directed by the head housekeeper.

**QUALIFICATIONS & SKILLS REQUIRED**
- To provide a friendly, courteous and professional service at all times.
- Basic computer operating skills.
- Team worker.
- Must be able to work within a busy customer orientated environment and an excellent eye for detail. Ability to ensure high standards are maintained and exceeded on a daily basis.
- Previous experience in a similar role is desirable but not essential as full training will be given.
- Committed to delivering high levels of customer service.
- Ability to work under pressure.
- Positive attitude
- Flexibility to respond to a range of different work situations.

**What do we hope to see from our Banksiders?**

**Be Natural**
- We want our people to be themselves, genuine and non-scripted.
- We give you the space to be yourself, so show us who you really are
- A good level of English, other languages are an advantage of course.

**Make It Easy**
- Be flexible; respond quickly and positively to the changing requirements of the business.
- Make it easy for our guests, and your fellow team members, communicate effectively and be creative.

**Feel Empowered**
- We want our Banksiders to take charge and change the game.
- Take personal responsibility and initiative to resolve niggles in your own way.

**Belong**
- Show love towards our guests and your team We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel.
- Show passion towards internal product knowledge, our local area and continuously develop this knowledge.

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