Customer Service Representative

2 days ago


Tinsley Green, United Kingdom Candidate Source Full time

Candidate Source is seeking a skilled Customer Service Representative to join our team at our Crawley location.

Job Description

As a Customer Service Representative, you will be the primary point of contact for pension account holders, providing assistance with day-to-day inquiries and resolving any issues that may arise.

Responsibilities:
  • Answer daily calls and respond to customer inquiries via phone and email.
  • Utilize strong communication and interpersonal skills to build rapport with customers and provide exceptional service.
  • Pursue ongoing training and development opportunities to enhance knowledge and skills.
Requirements:
  1. Minimum 1 year experience in a customer service role, preferably in a call centre environment.
  2. Demonstrated ability to handle high-volume calls and maintain a positive attitude under pressure.
  3. Strong problem-solving skills and ability to think critically.
  4. Availability to work a standard Monday to Friday schedule with some flexibility.

Estimated salary: £25,000 - £30,000 per annum, depending on experience.



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