![BUILDING MATERIALS WHOLESALE LTD](https://media.trabajo.org/img/noimg.jpg)
Customer Support Representative
4 weeks ago
**About the Role**:
- Respond to and resolve product or service problems that customers are experiencing
- Delight customers during every service interaction
- Maintain customer records
- Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible
- Report customer complaints and escalate issues when necessary to prevent potential churn
- Solve the customer's problem for a customer, not for your own convenience
- Process sales and purchase orders
**About You**:
- **Communication Skills**_
- Excellent communications skills (verbal and written)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills - ability to clearly understand and state the issues customers represent
- Ability to concentrate - work with customers' enquiries without distraction and resolution
- Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- **Computer Knowledge/Skills**_
- Ability to use a desktop computer system
- Excellent typing skills
- Demonstrate understanding of the Internet
- Demonstrate the ability to successfully navigate websites
- **Customer Focus**_
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathise with and prioritise customer needs
- Demonstrate interpersonal skills with a diverse customer base
- Demonstrate conflict resolution and negotiation skills
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance
- **Problem-Solving Skills**_
- Effective problem-solving skills, including decision making, time management and immediate prioritisation of tasks as assigned
- Ability to approach problems logically and rationally
- Action-oriented and self-disciplined
- Organised and detail-oriented
**What You'll Get**:
- Full training
- £26,410 fixed salary
- An opportunity to join a new startup company
- Work in the modern office (Mon - Fri; 8 am - 5 pm)
- Unlimited growth potential
- 28 paid holidays (including Bank Holidays)
- Paid birthday day off
- Instant access to monthly wages
**About Building Materials Wholesale Ltd**:
The story began in 2019. Building Materials Wholesale is a group of specialist online stores that deliver building materials across the UK. We are changing the way building products are bought. We are guided by our mission to give our customers the broadest product range, supported by excellent customer service and the lowest possible prices.
Building Materials Wholesale is an online retail company with a constantly increasing number of specialised building supplies stores that give 24/7 access to thousands of building products at low wholesale prices to businesses of every size and DIY customers. Backed by our customer support team, our strategy is rooted in serving our customers.
**If that sounds like something you'd like to be a part of, we'd love to hear from you.**
**Job Types**: Full-time, Permanent
**Salary**: £26,410.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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