Customer Service Apprentice

1 week ago

Woodford Green, United Kingdom Toyota Full time

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

**Job Overview**

Hills of Woodford builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. Through this excellent customer experience, customers will keep coming back to us while spreading the good news about their experience. As a Customer Service Apprentice, you are key to the team’s success in delivering that experience through every step of our customer’s journey.

We are all Brand Ambassadors and live and breathe the Hills and Toyota brand and values and are by nature passionate about the products and services that we offer.

Joining us as a Customer Service Apprentice offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of the industry’s best talent. Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation so we are constantly evolving there is always something new just around the corner

**What will the apprentice be doing?**
- The Apprenticeship you will be enrolled on on is unique for your role. Participate fully in all scheduled activities including the sessions at the Academy. Keep all your learning logs up to date and ensure that you are prepared for your learning reviews with your manager and mentor.
- You will ensure we provide the highest level of customer care and satisfaction at all times, giving the customer the best possible experience but working together as a strong team.
- Your communication is key and listening to customers helps you to build rapport and understand fully their complete requirements for all of their mobility needs.
- Assist with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and social media queries
- Learn to welcome and greet all customers (sales and aftersales) to your Centre and ensure their experience is second to none
- Qualify the desires and wishes of the customer and guide them in the right direction identifying their needs and interests
- Start to embrace the Toyota customer journey and the way in which we want all our customers to feel when they interact with us, digitally or physically
- Understand the importance of all aspects of the relationship with the customer from their original enquiry, product guidance, test drive, sale of a new car, used car, handover to the lifetime care of the vehicle and the service requirements
- Work with and assist other members of the team, including the Host to ensure all visitors to the showroom have an excellent experience and feel welcome
- Get involved with all activities that raise the profile of Hills, such as those in the community promoting the business and Toyota brand, and attracting new customers

**Working week**

Monday-Friday, shifts to be confirmed

Total hours per week: 37.5 hours a week

**Does this sound like you?**
- Curious and willingness to learn and develop and keep up to date with complex information
- Strong communication skills and enjoys listening and engaging with other people
- Enjoys working to and motivated to achieve challenging targets
- Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude
- Able to work independently; able to multi-task and switch quickly between task
- Strong organisational and prioritisation skills
- You are a team player who is comfortable learning from and working with others to help and support them

**Requirements**:
**Work Placement**

You will be offered a week’s work placement at the start. The short work experience placement is designed to give you the opportunity to gain a better understanding of what it takes to work in a fast-paced car retail, customer service environment. It also allows the employer to get to know you and discover your qualities.

The work placement week will start with a general introduction to the centre. You will also shadow someone in the sales, service, parts and administration departments to learn more about the business and how the various departments join up to work together to deliver great customer experiences.

You will receive a certificate of attendan

  • Business Administration Apprentice

    4 weeks ago

    Woodford Green, United Kingdom Apprenticeship Connect Full time

    **Business Administrator Apprentice** **Wage**: £14,000 **Working hours**:Monday to Friday 8:30am-5:30pm **Annual leave**: 28 days per year including bank holiday **Location**: Woodford Green, IG8 9FB **Website**: **THE COMPANY**: A market-leading Medical, Social Care and Education recruitment consultancy, we offer a range of fully accredited services...

  • Business Admin Apprentice

    2 weeks ago

    Woodford Green, Greater London, United Kingdom NextStep Training Ltd Full time

    Overview:We are seeking a motivated and detail-oriented individual to join as a team member for one of the employers we work with as a Business Administration Apprentice. This is a paid position that offers valuable hands-on experience in various administrative tasks. As an apprentice, you will have the opportunity to learn and develop essential skills in...

  • Business Admin Apprentice

    4 weeks ago

    Woodford Green, United Kingdom NextStep Training Ltd Full time

    Overview: We are seeking a motivated and detail-oriented individual to join as a team member for one of the employers we work with as a Business Administration Apprentice. This is a paid position that offers valuable hands-on experience in various administrative tasks. As an apprentice, you will have the opportunity to learn and develop essential skills in...

  • Customer Service Operative

    3 weeks ago

    Woodford Green, United Kingdom Medequip Assistive Technology Ltd Full time

    **Customer Services Operative** **Basic Salary: £25,851** **Hours/Shifts: 40 hours a week** Being the first point of contact for service users, their family and health providers, serve to ensure that the right product, in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame to...

  • Customer Service Coordinator

    1 week ago

    Woodford Green, United Kingdom Medequip Assistive Technology Ltd Full time

    **Customer Services Coordinator** **Basic Salary: £24,200 per annum** **Hours: 37.5 hours per week** Being the first point of contact for service users, their family and health providers, serve to ensure that the right product, in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time...

  • Customer Service Officer

    3 weeks ago

    Woodford Green, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Customer Service Officer** **Reference no: Redbridge RQ915963** **Pay rate £13.03 per hour PAYE** **This opening assignment is for 7-8 months** To deal professionally and sympathetically with all customers via telephone and those visiting our offices. To provide an efficient and effective front-end reception...

  • Office Administrator/customer Service

    1 week ago

    Woodford Green, United Kingdom Woodford Green Funeral Directors Full time

    **PART-TIME OFFICE ADMINISTRATOR** Location: High Road, Woodford Green Part-time: 2 days a week - Monday and Tuesday - 6 hours each day to be arranged Rate: £11.50 per hour + free parking nearby Woodford Green Funeral Directors is a well-established, highly-regarded family firm conveniently situated on the High Road in Woodford Green, supporting many...

  • Housing Receptionist

    3 weeks ago

    Woodford Green, United Kingdom Service Care Full time

    **Job Title: Housing Receptionist** **Basis: Full Time** **Hours: 37 Hours** **Type: Temp ongoing** **Location: London, IG8** **Role Summary**: We are currently seeking a dedicated Customer Service Officer to join our team. As a Customer Service Officer, you will play a crucial role in providing professional and sympathetic assistance to all customers,...

  • Office Administrator/customer Service

    2 weeks ago

    Woodford Green, Greater London, United Kingdom Woodford Green Funeral Directors Full time

    PART-TIME OFFICE ADMINISTRATORLocation: High Road, Woodford GreenPart-time: 2 days a week - Monday and Tuesday - 6 hours each day to be arrangedRate: £11.50 per hour + free parking nearbyWoodford Green Funeral Directors is a well-established, highly-regarded family firm conveniently situated on the High Road in Woodford Green, supporting many families...

  • Client Services Apprentice

    4 days ago

    Leavesden Green, United Kingdom Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Apprentice Pharmacy Assistant

    2 weeks ago

    Acocks Green, United Kingdom Village Green Pharmacy Full time

    This is an exciting role that will include engaging with customers and clients to provide NHS Pharmacy Services. This includes housekeeping duties, stock rotation and stock replenishment and helping to deliver a variety of public health services whilst gaining a pharmacy qualification. **Apprenticeship summary** - _**Working week**_ Monday to Saturday are...

  • Retail Apprentice

    3 weeks ago

    Wood Green, United Kingdom Farmfoods Full time

    We are looking to recruit a **Retail Apprentice** for our shop in Wood Green**. **We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week. **What does the apprenticeship involve?** - Working in a busy shop and learning how to be a great retail assistant. - Regular pre-arranged visits (every 4 to 6 weeks) from an assessor...

  • Client Services Apprentice

    2 weeks ago

    Leavesden Green, Hertfordshire, United Kingdom WARNERMEDIA Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...

  • Client Services Apprentice

    4 weeks ago

    Leavesden Green, Hertfordshire, United Kingdom WARNERMEDIA Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...

  • Retail Apprentice

    4 weeks ago

    Wood Green, United Kingdom Farmfoods Full time

    We are looking to recruit a Retail Apprentice for our shop in Wood Green. We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week.Want to apply Read all the information about this position below, then hit the apply button.What does the apprenticeship involve?- Working in a busy shop and learning how to be a great retail...

  • Retail Apprentice

    4 weeks ago

    Wood Green, United Kingdom Farmfoods Full time

    We are looking to recruit a Retail Apprentice for our shop in Wood Green. We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week.Want to apply Read all the information about this position below, then hit the apply button.What does the apprenticeship involve?- Working in a busy shop and learning how to be a great retail...

  • Retail Apprentice

    2 weeks ago

    Wood Green, Greater London, United Kingdom Farmfoods Full time

    We are looking to recruit a Retail Apprentice for our shop in Wood Green. We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week.What does the apprenticeship involve? Working in a busy shop and learning how to be a great retail assistant. Regular prearranged visits (every 4 to 6 weeks) from an assessor from our...

  • Customer Support Representative

    4 weeks ago

    Woodford Green, United Kingdom BUILDING MATERIALS WHOLESALE LTD Full time

    **About the Role**: - Respond to and resolve product or service problems that customers are experiencing - Delight customers during every service interaction - Maintain customer records - Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible - Report customer complaints and escalate issues when necessary to...

  • Customer Care Consultant

    4 weeks ago

    Woodford Green, United Kingdom Hills Garages Woodford Ltd Full time

    **About us** Hills Garages Woodford Ltd is a small business in Woodford Green. We are professional, agile and fast-paced. Our work environment includes: - Modern office setting - Growth opportunities **Duties**: - Greet customers and provide excellent customer service - Listen to customers' concerns and accurately document them - Perform vehicle...

  • Head of Customer Experience

    2 weeks ago

    Woodford Green, United Kingdom Ambient Support Full time

    _**Head of Customer Experience **_ **Service Name: Amber Housing** **Salary: £46,260 PA** **Location: Working from Home but would expect to be on our customer sites at least 2 days per week** **Hours: 38 Hours PW** - **About Amber Housing**:_ **Amber Housing** are a wholly owned not-for-profit subsidiary of **Ambient Support**. We have been providing...