Customer Service Operative

3 weeks ago


Woodford Green, United Kingdom Medequip Assistive Technology Ltd Full time

**Customer Services Operative**

**Basic Salary: £25,851**

**Hours/Shifts: 40 hours a week**

Being the first point of contact for service users, their family and health providers, serve to ensure that the right product, in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame to the agreed specification and to the agreed performance, qualitative and financial targets. Enhancing customer experience by use of diplomacy and tact in difficult situations

Medequip as a values-driven organisation places an emphasis not only on results but also on how those results are achieved. There is particular focus on safety, empathy, respect, teamwork, and excellence in all we do.

**The Role**
- Managing inbound and outbound calls, leasing with service users, their families and prescribers - within Medequip agreed KPIs
- Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
- Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
- Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
- Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved.
- Liaising between health professional and service users
- Ensure Technician’s mix of work is acceptable, assessing the workload
- Managing reception and facilitating retail sales

**The Person**
- Smart, clean appearance and polite manner
- Able to show empathy, patience and remain calm, adopt a positive attitude to difficult situations and working under pressure
- Ability to communicate effectively with customers regardless of cultural, language background, age, health or personal circumstances (bereavement) with patience and dignity
- IT literate and comfortable using IT
- Ability to manage own workload and work unsupervised

**The Benefits**
- 29 days holiday moving to a max of 33 days ( inclusive of Bank Holidays, pro rata)
- Continuous training, development & management support
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to work scheme
- Care First employee assistance programme including free counselling
- Discount arrangements
- Free uniform
- Opportunities for career progression

If you are interested in a role where you can work in a great team with great benefits and carry out a role where you can add value to our customers lives every day, then this is the role for you.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

**Salary**: From £25,851.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- Day shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Ability to Relocate:

- Woodford Green: Relocate before starting work (required)

Work Location: Hybrid remote in Woodford Green



  • Woodford Green, United Kingdom Woodford Green Funeral Directors Full time

    **PART-TIME OFFICE ADMINISTRATOR** Location: High Road, Woodford Green Part-time: 2 days a week - Monday and Tuesday - 6 hours each day to be arranged Rate: £11.50 per hour + free parking nearby Woodford Green Funeral Directors is a well-established, highly-regarded family firm conveniently situated on the High Road in Woodford Green, supporting many...


  • Woodford Green, United Kingdom Medequip Assistive Technology Ltd Full time

    **Customer Services Coordinator** **Basic Salary: £24,200 per annum** **Hours: 37.5 hours per week** Being the first point of contact for service users, their family and health providers, serve to ensure that the right product, in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time...


  • Woodford Green, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Customer Service Officer** **Reference no: Redbridge RQ915963** **Pay rate £13.03 per hour PAYE** **This opening assignment is for 7-8 months** To deal professionally and sympathetically with all customers via telephone and those visiting our offices. To provide an efficient and effective front-end reception...


  • Woodford Green, Greater London, United Kingdom Woodford Green Funeral Directors Full time

    PART-TIME OFFICE ADMINISTRATORLocation: High Road, Woodford GreenPart-time: 2 days a week - Monday and Tuesday - 6 hours each day to be arrangedRate: £11.50 per hour + free parking nearbyWoodford Green Funeral Directors is a well-established, highly-regarded family firm conveniently situated on the High Road in Woodford Green, supporting many families...

  • General Assistant

    4 weeks ago


    Woodford Green, United Kingdom Chelmsford Star Co-operative Society Ltd Full time

    The principle duties for the role are: - To operate the till point efficiently and in line with Society Policies and Procedures. - To replenish stock. - To face up the store in the evening. - To provide a high level of customer service to all customers. The minimum qualifications required are: - GCSE English and maths grade C. **Job Type**:...

  • General Assistant

    2 weeks ago


    Woodford Green, Greater London, United Kingdom Chelmsford Star Co-operative Society Ltd Full time

    The principle duties for the role are:To operate the till point efficiently and in line with Society Policies and Procedures. To replenish stock. To face up the store in the evening. To provide a high level of customer service to all customers.The minimum qualifications required are: GCSE English and maths grade C.Job Type: Part-timePart-time hours: 10-20...

  • Housing Receptionist

    3 weeks ago


    Woodford Green, United Kingdom Service Care Full time

    **Job Title: Housing Receptionist** **Basis: Full Time** **Hours: 37 Hours** **Type: Temp ongoing** **Location: London, IG8** **Role Summary**: We are currently seeking a dedicated Customer Service Officer to join our team. As a Customer Service Officer, you will play a crucial role in providing professional and sympathetic assistance to all customers,...

  • Branch Sales

    4 weeks ago


    Woodford Green, United Kingdom Meridian Business Support Full time

    We are recruiting for a Branch Sales & Customer Service Advisor to work Days Monday-Friday for the UK’s leading distributor of decorative surfaces based in their sales office in **W oodford Green**! This Branch Sales & Customer Service Advisor role is a permanent position working **Monday to Friday 8am-5pm**with a salary of **£23,000 per annum** plus 10%...


  • Woodford Green, United Kingdom Toyota Full time

    Ready to join the largest car company in the world? Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services. Toyota will lead the future mobility society, enriching lives...


  • Woodford, United Kingdom Rentokil Initial Full time

    Rentokil Initial Warehouse Operative £23,986+ bonuses + RI Rewards Full-time 7am - 4pm shift which may vary Woodford Initial Washrooms, part of the Rentokil Initial Group, is seeking dedicated, hardworking and reliable individuals to join our existing team as a Warehouse Operative. Your role will be to support the Service Manager whilst carrying out and...


  • Woodford, United Kingdom Rentokil Initial Full time

    Rentokil Initial Warehouse Operative £23,986+ bonuses + RI Rewards Full-time 7am - 4pm shift which may vary Woodford Initial Washrooms, part of the Rentokil Initial Group, is seeking dedicated, hardworking and reliable individuals to join our existing team as a Warehouse Operative. Your role will be to support the Service Manager...


  • Woodford, United Kingdom Rentokil Initial Full time

    Rentokil InitialWarehouse Operative£23,986+ bonuses + RI Rewards Full-time 7am - 4pm shift which may varyWoodford Initial Washrooms, part of the Rentokil Initial Group, is seeking dedicated, hardworking and reliable individuals to join our existing team as a Warehouse Operative.Your role will be to support the Service Manager whilst carrying out and...

  • Ocean Export Operator

    3 weeks ago


    Woodford Green, United Kingdom Xcel Recruitment Full time

    Ref: KG-2099 Location: Woodford Green **Salary**: Negotiable Our client, a busy freight forwarder, is now seeking an Ocean Export operator to join their team. **Duties**: - Liaising with shipping lines. - Liaising with customers. - Dealing with Quotes. - Arranging haulage. - Maintain a high level of customer service with the customers. -...


  • Woodford Green, United Kingdom Ambient Support Full time

    _**Head of Customer Experience **_ **Service Name: Amber Housing** **Salary: £46,260 PA** **Location: Working from Home but would expect to be on our customer sites at least 2 days per week** **Hours: 38 Hours PW** - **About Amber Housing**:_ **Amber Housing** are a wholly owned not-for-profit subsidiary of **Ambient Support**. We have been providing...


  • Woodford Green, Greater London, United Kingdom Ambient Support Full time

    _Head of Customer Experience _Service Name: Amber HousingSalary: £46,260 PALocation: Working from Home but would expect to be on our customer sites at least 2 days per weekHours: 38 Hours PW- About Amber Housing:_Amber Housing are a wholly owned not-for-profit subsidiary of Ambient Support. We have been providing quality housing management, property...

  • Service Drivers

    2 weeks ago


    Woodford Green, Greater London, United Kingdom Rentokil Initial Full time

    Initial Washroom Hygiene - Service DriverKey InformationThis Service Driver role comes with a basic salary of £27372 per annum plus benefits (including a company vehicle, fuel card, mobile phone, uniform and RI Rewards).Expected OTE: £28550Initial Washroom Hygiene is one of the UK's leading providers of washroom, hygiene and floorcare services. Our team of...


  • Woodford Green, Greater London, United Kingdom Thames Water Full time

    What you'll be doing: In the role of Field Operations Manager, you will be overseeing a field operations team to ensure they meet operational performance and customer service targets. Track and boost performance based on key metrics to ensure timely completion of all tasks. Develop technicians by establishing measurable goals, conducting team meetings,...


  • Woodford Green, United Kingdom BUILDING MATERIALS WHOLESALE LTD Full time

    **About the Role**: - Respond to and resolve product or service problems that customers are experiencing - Delight customers during every service interaction - Maintain customer records - Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible - Report customer complaints and escalate issues when necessary to...


  • Woodford Green, United Kingdom Away With It Waste Management Ltd Full time

    **About** Away With It Waste Management Ltd are an established waste removal company looking for a flexible & hard working part time driver and operative to join our friendly team. Assist the driver's mate in the collection of customers waste from residential and commercial premises Manoeuvre items onto the back of the vehicle & communicate with team...


  • Woodford Green, United Kingdom Away With It Waste Management Ltd Full time

    **About** Away With It Waste Management Ltd are an established waste removal company looking for a flexible & hard working part time driver and operative to join our friendly team. Assist the driver's mate in the collection of customers waste from residential and commercial premises Manoeuvre items onto the back of the vehicle & communicate with team...