Client Services Apprentice

1 week ago

Leavesden Green, United Kingdom Warner Bros. Discovery Full time

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**Your New Role...**
- Providing support to our Client Services team, the role will ensure efficient service delivery to our clients and customers.
- This role provides a link between the Client Services and Operations teams to deliver excellent production experience.

**Your Role Accountabilities...**

Administration
- Receiving, processing and issuing incoming queries to the relevant parties to ensure a quick and efficient resolution of queries.
- Provide timely responses to our clients on the progress of their query.
- Assist with coordinating and conduction visits, events and tours to the Studios.
- Filing and maintaining records for Client Services and Operations
- To assist the team in the daily operation of the Studios
- Meet requirements for all WBSL functions to create an effective running Studio facility.
- To ensure that a high level of presentation is maintained in all areas of the Studio site.
- Any other duties which are appropriate to the post.
- Maintaining spreadsheets and bookings systems
- Adhoc support for PA to SVP Studio Operations.

Stock
- Ensuring that mail is despatched in time for daily collections, and the sorting and distribution of incoming post.
- Monitoring of stationery supplies and ordering as required.

People
- Assist Client Services and Operations with distribution of site information to all relevant parties on-site accurately and in a timely manner.
- Work within the team to consistently deliver an excellent level of customer service to all on and off-site clients.
- Welcome visitors to the department and direct them as appropriate.
- To take incoming phone calls to the studio and direct them to the relevant personnel and take adequate notes to distribute information.

**Qualifications & Experience...**
- Strong organisational skills, with the ability to multitask and prioritise.
- Ability to work pro-actively to aid the Department to ensure smooth running of the site.
- Good communication skills.
- Ability to give clear and concise instructions.
- Good research skills and the ability to draw information from various sources.
- Responsible and reliable.
- Ability to work under pressure and meet deadlines.
- Self motivated, enthusiastic and capable of working on own initiative.
- A positive and patient attitude.
- Experience of filing both hard and soft copy records and information in an effective manner would be beneficial.
- Previous experience of working within a fast based production environment is desirable (not essential).

**The Apprenticeship...**
- Salary: £19,700 p/a
- Contract Length: 18 months
- Start Date: 9th September 2024
- Qualification: Level 3 Business Administration
- You will gain hands-on experience working on business-critical projects.
- You will have access to personal and professional development courses, executive speakers’ series, special screenings and more.
- You will be part of our Early Talent network of over 100 interns & apprentices, meaning you will have an important support network of other students, graduates and apprentices and plenty of opportunities to socialise

**Next Steps**
- Stage 3: Final stage assessment centre will take place in July & August.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

**How We Get Things Done**

**Championing Inclusion at WBD

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