Care Navigator

3 weeks ago

Southport, Sefton, United Kingdom Ainsdale Village Surgery Full time

Ainsdale Village Surgery is a small and friendly GP Surgery with an excellent supportive working environment. We are currently seeking a highly motivated and organized individual to join our team as a Care Navigator - Patient Liaison. This is a full-time/part-time role that requires excellent customer service and communication skills.

The successful candidate will have direct contact with patients and clients, ensuring that plans for individual service users are enabled and enacted. They will be instrumental in ensuring that every contact counts, through a range of media (telephone; face-to-face; IT) and demonstrate excellent customer care through commitment to follow-through of established plans to improve health/customer outcomes.

Key responsibilities include:

  • To develop a thorough knowledge of the employing organization and to work in accordance with written protocols.
  • To implement agreements and policies concerning data sharing and client/patient consent.
  • To provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care, with commitment to follow-through of care plans and building effective working relationships.

We offer a competitive salary of approximately £25,000 per annum, plus opportunity to join the NHS Pension Scheme. The ideal candidate will have prior experience in customer-facing roles, preferably within the healthcare sector.

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