Customer Support Specialist-oneplan
6 months ago
**Overview**:
**Duties & Responsibilities**:
- Identify customer needs and provide guidance on general system navigation and usage.
- Investigate and troubleshoot any reported service disruptions from the end user base.
- End to end ownership of all end user queries
- Engage with all end users through the appropriate support channels.
- Fulfil all customer support related goals and objectives.
**Requirements**:
**Essential**
- Proficient level of digital literacy
- Previous experience in Customer Facing environment.
- Strong written and verbal communication skills
- Friendly and empathetic demeanour
- Ability to multi-task and prioritise workload.
- Excellent Time Management skills
- Excellent attention to detail
**Desirable**
- Qualification in Business or IT related discipline
- Background in Care Delivery
**Benefits**:
- Competitive Salary
- Subsidised Health Insurance
- Defined Contribution Pension Scheme
- Career progression opportunities
**Job Types**: Full-time, Permanent
Pay: £20,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: OP_Jun24
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