Customer Support Specialist-oneplan

6 months ago


Southport, United Kingdom One Touch Health Full time

**Overview**:
**Duties & Responsibilities**:

- Identify customer needs and provide guidance on general system navigation and usage.
- Investigate and troubleshoot any reported service disruptions from the end user base.
- End to end ownership of all end user queries
- Engage with all end users through the appropriate support channels.
- Fulfil all customer support related goals and objectives.

**Requirements**:
**Essential**
- Proficient level of digital literacy
- Previous experience in Customer Facing environment.
- Strong written and verbal communication skills
- Friendly and empathetic demeanour
- Ability to multi-task and prioritise workload.
- Excellent Time Management skills
- Excellent attention to detail

**Desirable**
- Qualification in Business or IT related discipline
- Background in Care Delivery

**Benefits**:

- Competitive Salary
- Subsidised Health Insurance
- Defined Contribution Pension Scheme
- Career progression opportunities

**Job Types**: Full-time, Permanent

Pay: £20,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Reference ID: OP_Jun24



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